What This Privacy Policy Covers and Why
When you open an account and fund it through bKash, Nagad or Rocket, we collect the minimum data needed to process that transaction and verify your account. This includes your registered mobile number, the wallet reference tied to your bKash or Nagad transfer, and your device
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identifiers. We do not store your full mobile banking PIN or password — payment authentication happens within the respective wallet app, not on our servers. We use your data to maintain your account, process withdrawals, detect irregular activity and respond to your support requests. We do
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not sell, rent or trade your personal data to outside marketers. We may share limited account data with payment processors — for instance, when a Rocket transfer requires confirmation — and with fraud-prevention services operating under equivalent data-protection standards. Data collected during your session, including pages
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visited and deposit steps completed, is used to improve how the platform functions for accounts in Bangladesh. Retention periods vary by data type: transaction records are kept as long as necessary to satisfy applicable financial obligations, while session logs are cleared on a shorter cycle. This
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policy applies to all account holders and applies based on your local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.